Shipping & delivery

On itsway.

What happens after checkout, where to find tracking and what to do when a delivery needs a little extra attention.

01
From order to doorstep

A clear route, every step of the way.

At a glance

Your order’s journey.

01

Confirmation

Your order details are sent to the email used at checkout.

02

Preparation

Preparation time varies by item. We’ll move it forward as soon as it is ready.

03

Shipment

When tracking is available, it appears in your shipment confirmation.

04

Delivery

The carrier completes the final leg to the address provided at checkout.

Before checkout

Check the destination.

Available shipping options, charges and estimated timing are shown during checkout and may vary by item and destination. Review your address carefully before placing the order.

After ordering

Watch your inbox.

Your confirmation email is the first place to verify order details. If it does not arrive, check spam or promotions folders and make sure the checkout email was entered correctly.

Tracking

Follow the handoff.

A tracking link is included when it is available. It may take a short time to show movement after the carrier receives the package.

Delivery estimates

Plan with a little room.

Estimated dates are helpful guides, not guarantees. Carrier volume, weather and other conditions outside our control can affect the final delivery date.

Good to know

Details live at checkout.

The options and estimates shown for your specific order are the most useful guide because products and destinations can differ.

Common questions

When the route changes.

Start here for the situations that tend to come up after an order is placed.

Can I change my shipping address?
Contact us as soon as possible with your order number and the correct address. We cannot guarantee a change after an order has entered preparation or shipment.
Could items arrive separately?
An order may be split when items follow different fulfillment routes. If that happens, use each tracking link provided and allow for separate delivery dates.
Tracking says delivered, but I do not see it.
Check safe delivery spots, household members or neighbors, and the carrier’s tracking details. Carriers sometimes mark a package delivered shortly before the final handoff. If it still does not appear, contact the carrier and then email us with your order number.
Do you ship to my location?
Available destinations and rates appear at checkout. If your location cannot be selected, delivery may not currently be available there. Email us if you want help checking.
Need order help?

Send the details.

Include your order number and the email used at checkout so we can understand the situation faster.

Email the studio →