Answers, without the runaround
Good questions.Clear answers.
A quick guide to shopping Neoth Designs—from finding the right piece to getting help with an order.
Start here. Find what you need.
01Shopping & products
What is Neoth Designs?
Neoth Designs is an independent design studio creating original art for animal people, night-shift legends, coffee loyalists and anyone who wants to wear what feels like them.
Where should I start?
Browse the full shop to see everything in one place, or visit Collections to explore designs by interest and point of view.
Will the color look exactly like my screen?
We aim to show every design as accurately as possible. Screen settings, materials and the printing process can create small color differences, so consider product images a close guide rather than an exact color guarantee.
02Sizing & care
How do I choose the right size?
Start with the measurements and fit notes on the product listing, then compare them with something you already own and like. Our Size Guide explains the simplest way to measure.
How should I care for my item?
Always follow the care instructions included with the item or shown on its listing. For printed apparel, gentle washing, cool water and avoiding high heat generally help preserve the artwork.
03Orders & delivery
Where is my order confirmation?
Order confirmations are sent to the email used at checkout. If you do not see yours, check spam or promotions folders, then email us with the name and email used for the order.
When will my order ship?
Processing and delivery timing can vary by item and destination. Visit Shipping & Delivery for the current guidance, or contact us with your order number if you need help with an existing order.
How do I track my order?
When tracking is available, it will be included in your shipment confirmation email. Tracking may take a short time to show movement after the carrier receives the package.
04Returns & help
Can I return or exchange an item?
Eligibility depends on the item and its condition. Read Returns & Exchanges before sending anything back so you have the current instructions.
What if something arrives damaged or incorrect?
Please email us as soon as possible with your order number, a brief description and clear photos of the item and packaging. We will review the details and help with the next step.
How can I get more help?
Send a note to Justin@neothdesigns.com. Include your order number when the question is order-related so we can get to the useful part faster.
Still curious?
Ask away.
Questions about a design, a product or an order? Send us a note and we’ll point you in the right direction.
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