Returns & exchanges

Let’s make itright.

Start here before sending anything back. A quick conversation first helps us understand the item, the order and the best next step.

Contact first. We’ll guide the rest.

How to begin

Four simple steps.

Please do not send an item back before receiving instructions. Eligibility and the right return route can vary by item.

01

Email us first

Send your order number and a short explanation of what you need.

02

Share useful details

Include the item name and, when relevant, clear photos of the item and packaging.

03

Wait for confirmation

We’ll review the request, confirm eligibility and explain the available next step.

04

Follow the instructions

Only send an item after you receive the correct return details from us.

Before you write

Help us help you faster.

01

Keep the item

Hold onto the item and its packaging while the request is reviewed. Do not mail anything back without instructions.

02

Find the order number

It appears in the order confirmation email. Including it helps us locate the correct purchase.

03

Explain the outcome

Tell us whether the issue is fit, damage, an incorrect item or something else so we can review the right option.

Damaged or incorrect?

Tell us promptly.

Email Justin@neothdesigns.com with your order number and clear photos. We’ll review the details before asking you to send anything anywhere.

Common questions

What happens next?

These answers explain the process without promising an outcome before the order is reviewed.

Can I exchange for another size?
Possibly, depending on the item, its condition, eligibility and availability. Contact us first so we can review the specific order.
Can I cancel or change an order?
Email us as soon as possible. We cannot guarantee a cancellation or change after an order has entered preparation or shipment.
How will an approved refund be sent?
When a refund is approved, it is generally returned to the original payment method. Your bank or card provider may need additional time to post it.
Who covers return shipping?
That can depend on why the item is being returned and the resolution approved. We’ll explain any applicable return-shipping responsibility before you send the item.
Does contacting you guarantee a return?
No. A request must be reviewed for eligibility, and contacting us does not guarantee a refund or exchange. We’ll give you a clear answer based on the item and order details.
Ready to start?

Send the order number.

One email with the useful details is the fastest way to begin a return, exchange or issue review.

Email the studio →